A common goal among the heads of collection strategy in ๐๐ฎ๐ป๐ธ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ก๐๐๐๐ are to ensure sufficient adherence to protecting the brand’s reputation with the public.
If you’ve been keeping up with the latest social media video sharing and news, you’re likely aware that adherence to collection recovery is viewed with great sensitivity.
Achieving the correct balance is crucial. Recovering the rightful funds must be done without negatively impacting public perception or violating ๐ฅ๐๐ ๐ฟ๐ฒ๐ด๐๐น๐ฎ๐๐ถ๐ผ๐ป๐.
Given the new social rules, this post will help you navigate your collection process compliance and ensure your recovery operates smoothly.
๐ช๐ต๐ฎ๐ ๐ฎ๐ฟ๐ฒ ๐๐ต๐ฒ ๐๐๐ฒ๐ฝ๐ ๐๐ผ ๐ฒ๐๐๐ฎ๐ฏ๐น๐ถ๐๐ต ๐ฎ ๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ฐ๐ฒ ๐ฝ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐๐ต๐ฎ๐ ๐ถ๐ ๐ฏ๐ผ๐๐ต ๐ฒ๐ณ๐ณ๐ฒ๐ฐ๐๐ถ๐๐ฒ ๐ฎ๐ป๐ฑ ๐ฟ๐ฒ๐ฎ๐๐ผ๐ป๐ฎ๐ฏ๐น๐ฒ?
It boils down to these 11 steps:
โ Outsourced Agency details Verification.
โ Outsourced team ID card management.
โ 100% call recording & retrieval audit.
โ Telecaller etiquette audit.
โ Verification of trial disposition codes & trial uploads.
โ Adhering to data purging procedures.
โ Compliance with data sharing procedures & data privacy.
โ Compliance in collection practices.
โ Infrastructure audits.
โ Repo Kit Compliance.
โ Receipt Issuance & management.
โ Settlement Process.
In upcoming posts, we will delve deeper into each clause and clarify important points to keep in mind. We will also provide examples of potential consequences that may arise if the procedures are not followed correctly.