๐ ๐ฆ๐๐ฎ๐ป๐ฑ๐ฎ๐ฟ๐ฑ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ป๐ด ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐ฑ๐๐ฟ๐ฒ (๐ฆ๐ข๐ฃ) is a set of written instructions documenting an organization’s routine or repetitive activity. SOP helps maintain the quality and consistency of service and standards in your hotel.
The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly and facilitate consistency in the quality and integrity of a product.
It is a must that all newly recruited staff and should be given training on SOP. In addition, the training of the ๐๐ฅ ๐ฑ๐ฒ๐ฝ๐ฎ๐ฟ๐๐บ๐ฒ๐ป๐ should be maintained and documented department-wise.
Consider the housekeeping exercise in hotels. Now, let’s talk about the subtopics to think about when addressing housekeeping.
Exploring each sub-topic in detail would lengthen this, so here’s a brief overview to guide you on how the SOP should be formatted:
๐ฆ๐ข๐ฃ โ ๐๐ผ๐๐๐ฒ๐ธ๐ฒ๐ฒ๐ฝ๐ถ๐ป๐ด โ Packing for Out of Order rooms
๐ฆ๐ข๐ฃ ๐ก๐๐บ๐ฏ๐ฒ๐ฟ: HK – 28 ( SOP serial number and department code )
๐๐ฒ๐ฝ๐ฎ๐ฟ๐๐บ๐ฒ๐ป๐: Housekeeping โ Guest Rooms
๐๐ฎ๐๐ฒ ๐๐๐๐๐ฒ๐ฑ: DATE THE DOCUMENT WAS CREATED.
๐ง๐ถ๐บ๐ฒ ๐๐ผ ๐ง๐ฟ๐ฎ๐ถ๐ป: 30 Minutes
Sometimes, a guest room must be removed from inventory due to various maintenance works.
Below are a few reasons why the room is taken under Out of Order :
โถ A/C leakage
โถBathroom leak
โถCeiling leak
โถCarpet replace
โถWindow Glass broken
โถRepainting
โถFalse ceiling repair
โถRoom Ceiling Fungus appearing.
โถBlockage / Leakage in the bathroom, etc.
โ The housekeeping department is responsible for packing the guest for the maintenance team to start their work.
โ Packing helps protect and prevent other room areas from damage due to dust, moisture, paint, etc.
โ Depending on the kind of maintenance activity, the room boy should pack the room.
The items below are packed in most cases:
โบAll the furniture
โบGuest supplies
โบAccessories
โบI pad-dock
โบTV
โบHome Theatre/surround systems.
โบRoom Lightning and Temperature Control Systems.
โบDrapery
โบLinen
All fittings & fixtures and heavy items like a bed will be covered.
Carpet to be either rolled or covered with plastic or discarded sheets.
The W/C seat is to be protected and tied with polythene.
Heavy items
Fixtures.
All artwork, lamps.
Fittings have to be protected and kept aside.
The entire carpet has to be covered wall to wall.
Strip the bed of all linen.
Mattress protector, curtain swag, bed valence, and bed cover are to be sent for dry cleaning.
Pillows, shower curtains, and small items must be packed, numbered, and kept in the store.
All supplies and stationery are to be packed, numbered, and stored.
Small furniture is to be numbered and held in the stores.