Franchisee Audits
Audits are one of the ways to ensure compliance by franchisees. We have deep experience in this space, working with IPO-listed companies for the past 20 years. Franchisee audits lead to larger royalty income, enhanced customer experience, an early alarm if someone is cheating the system and compliance with standard operating procedures. Franchisors need to audit individual franchisees periodically. Franchisees' misbehaviour' comes in several forms. Still, a common complaint relates to jobs done 'on the side' for a customer, often for cash, where the income is neither recorded in the franchisee's books nor declared in its returns to the franchisor to calculate management services fees or royalties. Not only does this reduce the franchisor's revenues, but also probably constitutes illegal tax evasion on the part of the franchisee that, if exposed, presents a risk to the reputation of the franchised brand. There are many other scenarios where the franchisee tries to 'cook the books'. The franchisor audits the franchisee's business and accounting records whenever they wish. The audit is a tool to keep all the franchisees in its network 'on their toes. The experienced team of The KGAC understands the emotionality of the relationship between the franchisor and franchisee, and we are trained to handle it politically and psychologically.